Sentrilock, LLC

2710 E. Kemper Road

Cincinnati, Ohio 45241

Tech Support (1-877)736-8745 8:00am-5:00pm

http://lockbox.sentrilock.com/  Click on "Support" button

Click here to get an order form for lockboxes- Make sure you fax it to TAR before the 1st and 15th of every month.

Prices are as follows:

Lose your handy dandy pocket reference guide?

No need to worry, click here to view a copy of the guide.

FAQ

Question: How does an Agent access the keys to a listing with the REALTOR Lockbox system?

Answer: Agents simply insert their personal SentiCard into the lockbox, enter their PIN (Personal Identification Number), press the “Enter” button, and remove their SentriCard. After removing the SentriCard, the top mounted key compartment’s door will open and allow the Agent to access up to five standard size house keys.

Question: How often do you need to update the SentriCard?

Answer: We recommend agents to renew their cards every 30 days.

Question: What happens if I forget to renew my SentriCard upon arriving at a property or I leave the card at home?

Answer: You can call the tech support number and they will provide you with a one day code or they can renew your card for you over the phone as long as you remember your pin for your lockbox.

Question: How does the “Call Before Showing” feature work?

Answer: The listing Agent can program the Realtor Lockbox with a special Call Before Showing code. Showing Agents cannot access the key compartment unless they enter the Call Before Showing code. Call Before Showing codes ensure that the Listing Agent knows about any showings before they occur. They also provide an additional level of security.

Question: Can I replace the battery. If so, where can I get a replacement?

Answer: Yes, the battery is field replaceable and easy to change. The battery is a lithium battery that is common in many cameras. Batteries can be purchased at many camera shops, office supply stores, and most hardware stores.

Question: Will there be an indication that the battery is getting low? How long do they usually last?

Answer:  Yes, the REALTOR Lockbox provides the Listing Agent with plenty of notice. Batteries usually last 5-7 years.

Question: Does the REALTOR Lockbox system record which agents have accessed my listing?

Answer:  Yes. Agents can view a log of the last 70 times anyone accessed the lockbox. The Access Log includes the Agents name and the time and date they accessed the lockbox.